REPAIR | WARRANTY

We offer a One-Year warranty on all solid gold items and 30-Days warranty of our Sterling Silver from the date of completion. If any issues arise in warranty period, we will repair your piece free of charge. It is your responsibility to ship and insure your jewelry; we will return your piece insured once repaired.
In or out of warranty, we are always happy to repair damaged pieces. Fees for this service vary according to the extent of repair.

WARRANTY POLICY

CRAFTMANSHIP  WARRANTY

We want you to enjoy your ECJ for years to come, so we handcraft each piece of jewelry with durability in mind using high-quality materials to ensure they will withstand daily wear when treated with common-sense care.

 1-Year Warranty on all solid gold items and 30-day warranty on all Sterling Silver items. Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); we will return jewelry via insured shipment.
► This warranty applies only to the original purchaser and is non-transferable.
► The warranty is limited to repair or replacement of the item at the discretion of ECJ. Any work performed by a jeweler other than ECJ and our repair partner www.quickjewelryrepairs.com automatically voids the warranty.
► This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Emi Conner Jewelry.

Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also NOT covered.

Some examples of common jewelry issues that would NOT be considered manufacturing defects include:

  1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage
THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.

► After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.


STONE  WARRANTY

We will replace melee diamonds( 2 mm and smaller) within the first 6 months  free of charge. Center stones are NOT under warranty, please insure your piece. Please be mindful that emeralds and opals are considered a brittle stone. They are soft and can easily crack, chip or change color if they are not cared for properly.  

✤ Please keep in mind that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of their beauty, and what makes each piece of Emi Conner Jewelry, one-of-a-kind! and should not be considered a defect. Due to these natural variations and the differences between computer screens, your jewelry may look slightly different in person than it does online. If for any reason you're not completely satisfied with your purchase, you'll have 14 days to return it for an exchange or full refund.