At ECJ, we specialize in creating custom jewelry tailored to your unique vision. Our custom design process ensures that your piece is meticulously crafted with attention to detail, quality, and artistry. Below, you'll find an overview of our custom design process and policies to guide you through your personalized jewelry experience.

INITIAL CONSULTATION AND ESTIMATES
We begin with a consultation to discuss your design ideas, preferences, and budget. Whether you have a clear vision or need guidance, our team will work with you to bring your dream piece to life. We work with clients remotely, please contact us via email: info@emiconner.com or contact form below to share your ideas, budget, and timeline.
- Share your inspiration (sketches, images, or existing designs you love).
- Choose your preferred metal, gemstones, setting, and style. We will provide expert advice on design feasibility, durability, and gemstone selection.
- Once we have a mutually agreed upon custom design, we will provide you with an estimate that is valid for 30 days from the date of the quote. After the 30-day time period, the estimate is subject to change.

DESIGN, CAD RENDERING AND RESIN MODEL
Once we finalize the concept, we create a Computer-Aided Design (CAD) rendering or hand sketch of your jewelry. This digital model allows you to visualize the piece before production.
- You will receive detailed renderings for approval.
One complimentary design revision is included (additional revisions may incur fees). - Any major design changes after approval may require a new design fee.
- Resin Model (Optional) For certain designs, a resin model can be created upon request before casting the final piece. This step allows you to see the scale and proportions in person before the final production.

PRODUCTION & CRAFTING
Once the design is approved, our expert jewelers begin handcrafting your piece. This process includes:
- Metal casting and stone setting
- Hand-finishing and polishing
- Quality inspection to ensure perfection

FINAL REVIEW & DELIVERY
Once completed, we will share final photos or videos of your piece before shipment. Your jewelry will be carefully packaged and shipped with tracking and insurance.
- Final payment is required before shipping.
- Custom design jewelry includes a warranty for craftsmanship, learn more.

CUSTOM DESIGN POLICY
1. Custom Order Deposit & Payments
- A $500 non-refundable custom design fee is required before we begin the CAD process. This fee will be applied toward the total cost of the ring.
The remaining balance is due before production begins. - If a unique stone needs to be sourced, the customer is required to pay for the stone cost upfront to secure its availability before the CAD is finalized.
- Payments can be made via credit card, PayPal, or bank transfer.
2. Design Revisions & Changes
- Three complimentary revision is included with the CAD rendering.
- Additional modifications may incur a $50-$150 fee, depending on complexity.
- Once production begins, no further changes can be made.
3. Production Timeline
- Custom-designed pieces take 4-10 weeks to complete, depending on the complexity of the design and the number of revisions.
- Rush orders may be available for an additional fee (please inquire).

4. Returns & Exchanges
- Custom-designed pieces are final and non-refundable.
- Due to their personalized nature, we cannot accept returns or exchanges unless there is a manufacturing defect.
5. Warranty & Repairs
- We offer a one-year craftsmanship warranty covering manufacturing defects.
- The warranty does not cover normal wear and tear, accidental damage, or improper care.
- Repairs outside of the warranty period may be available for a fee.
6. Resizing Policy
- Most custom rings can be resized within ½ size up or 2 sizes down.
- If a major size adjustment is needed, remanufacturing fees may apply.
7. Intellectual Property & Design Rights
- Custom designs created by ECJ are exclusive to our brand. We reserve the right to showcase and replicate designs unless a design exclusivity agreement is arranged.
- We cannot create exact replicas of copyrighted designs. However, we can craft inspired designs with a unique touch.
Start Your Custom Jewelry Journey
If you're ready to create a one-of-a-kind piece, reach out to us at info@emiconner.com to begin the custom design process. We look forward to bringing your vision to life!
Browse through examples of our past work, from bespoke engagement rings to uniquely personalized heirlooms. Every design tells a story, blending timeless elegance with modern sophistication. Let our gallery inspire your imagination as we collaborate to create a piece that's uniquely yours. At ECJ, your dream design starts here.