R E T U R N & R E F U N D P O L I C Y
We accept returns, exchanges, and cancellations. If for any reason, you are not completely satisfied with your order, you may return it for a full refund or exchange. Please let us know within 7 days after receiving the item. You must ship the item back within 14 days of delivery.
A re-stocking fee of 15% will be applied to all jewelry returns.
Cancellation: You can request a cancellation within 24 hours of purchase
Exchanges: You will be responsible for paying the difference and shipping cost.
Refunds: Shipping and handling fee on all returned items are non-refundable.
Exchanges & Refunds: All merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Emi Jewelry will not be accepted.
PayPal Returns: PayPal orders may be returned for credit back to your PayPal account. Please allow up to two weeks for your account to be credited.
Custom or personalized orders are final and not returnable unless there has been some error on our part or the piece is faulty. Each piece is designed and made by hand, and countless hours are spent making each custom creation, so we respectfully decline to issue a refund on custom orders.
P R O D U C T W A R R A N T Y
We want you to enjoy your Emi Conner Jewelry for years to come, so we handcraft each piece of jewelry with durability in mind using high-quality materials to ensure they will withstand daily wear when treated with common-sense care.
► 30-day warranty on all items. Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); we will return jewelry via insured shipment.
► This warranty applies only to the original purchaser and is non-transferable.
► The warranty is limited to repair or replacement of the item at the discretion of Emi Conner Jewelry. Any work performed by a jeweler other than ECJ automatically voids the warranty.
► This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Emi Conner Jewelry.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also NOT covered.
Some examples of common jewelry issues that would NOT be considered manufacturing defects include:
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
►THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.
► After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.
We will replace melee diamonds within the first 3 months (2mm and smaller) free of charge. Center stones are not under warranty, please insure your piece. Please be mindful that emeralds and opals are considered a brittle stone. They are soft and can easily crack, chip or change color if they are not cared for properly.
✤ Please keep in mind that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of their beauty, and what makes each piece of Emi Conner Jewelry, one-of-a-kind! and should not be considered a defect. Due to these natural variations and the differences between computer screens, your jewelry may look slightly different in person than it does online. If for any reason you're not completely satisfied with your purchase, you'll have 14 days to return it for an exchange or full refund.