FAQs

Frequently asked questions

How Do I Place An Order?


You can shop our product at our Etsy shop by clicking Here




Where do you source your Diamonds and gems?


Most of our diamonds are Canadian origin and they are conflict-free. Canadian diamonds are mined to the highest environmental standards in the world. We use natural gems unless otherwise noted in the item description. We try our best to source natural gems that are from reputable dealers who adhere to strict laws and regulations regarding what countries their gems are sourced.




What is your lead time?


Every piece is handmade to order and will take at least 1 week or some pieces will take between 2-3 weeks to complete from when your order was confirmed. For rush orders, please contact us and we’ll do our best to oblige. ​​




What type of payment do you accept?


We accept Paypal, credit card, checks, and money orders. If you are interested in paying for your purchase with check or money order, please contact us for further instructions
Lay Away Plan/Payment Plan
We offer payment plans from 2 to 5 installments. After the first payment, each payment will be $5 extra to cover extra fee. We will start process your order upon first payment. And we will ship your order out after your final payment has cleared or when your order is ready. * However, please be advised that these type of orders are non-refundable.
VA STATE SALES TAX
5.3%% tax will be added for VA residents only.




What are your shipping and handling policy?


Please read our Shipping Policy page




What is your return policy?


Please read our Return Policy page




Does your jewelry carry a warranty?


Yes. Please read our Product Warranty page





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